Our Service Level Agreement
Spec's SLA
We don't just say we're a world class team delivering world class service - we hold ourselves to it. Here's the standard every Spec client can expect, every single day.
What You Can Expect From Spec
Six commitments that sit behind every PPC, SEO and Meta Ads campaign we run.
Same Day Email Response
Every email we receive before 3pm gets a same-day reply. Nothing sits in an inbox waiting for next week.
Daily Client Monitoring
Every client account is monitored daily. We watch the data, spot the shifts and act before they become problems.
Never Late
We're never late to a client call or meeting. Ever. Your time matters as much as ours.
5+ Year Client Retention
We're proud of our average client retention of over 5 years - with many brands still profitably growing with us after 10+ years of partnership.
Proactive, Not Reactive
We flag issues and opportunities before you have to ask. You hear from us first, not the other way round.
A True Extension Of Your Team
Direct access to the specialists running your account. No middle management, no account managers passing messages along.
Our SLA In Numbers
The numbers behind a service level we're genuinely proud of.
Spec Values
The Values We Hold Ourselves To
We don't just say we're a world class team - we hold ourselves to it. These are the values behind every decision we make.
Be Optimistic
We believe every brand can grow. We start from a position of possibility - finding the opportunity in your data and building a plan to reach it.
Question Everything
No assumption goes unchallenged. We dig into the why behind the numbers so our strategies are built on evidence, not habit.
Call Out Underperformance
We tell you the truth, even when it's uncomfortable. If a campaign or channel isn't working, we'll say so - and then we'll fix it.
Drive To Be Better
Good enough never is. We keep testing, learning and pushing so your results compound month after month, year after year.
Ready To Grow?
Let's Find Your Profitable Growth
Whether it's PPC, SEO, Meta Ads - or all three - we'll dig into your data and show you exactly where your profitable growth is hiding. No pushy sales, just an honest look at the numbers and a clear plan to move. Book a free call and we'll be in touch the same day.